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93% Of Clients Consider Our Service
To Be Good Or Excellent
For the past six years we have issued clients with a service
questionnaire at the end of their legal process. This enables us to monitor
service levels in each of our offices and for each department.
When the forms are returned, they are collated and reviewed by Stephen Woods
the Managing Partner and the results are distributed to everyone in the
practice on a monthly basis.
We are delighted to report that the combined results for the period January
2006 to December 2007 are as follows:
Ø Quality or Service
93% of M & G
clients described this as excellent (68%) or good (25%).
Ø Ease of Access
91% of M & G
clients described this as excellent or good.
Ø Happy with Fees
90% confirmed
that they were receiving value for money and happy with fees.
Ø Would they instruct
US again
93% confirmed
that they would.
Some of the comments on the feedback forms were as follows:-
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Very prompt, helpful and friendly
Ø
Polite and professional
Ø
Providing excellent legal advice
Ø
First class service, excellent service
At M & G we look to provide “The Best Legal Experience” and we are proud of
the feedback we have received over the last two years. The most pleasing
aspect of the feedback is that 93% of our clients will instruct us
again for their next legal transaction.
We will always aspire to provide the highest service standards and regular
client feedback is essential to us, in order that we can ensure we are
meeting and exceeding our client expectations.
Thank you to all our clients that have completed our questionnaires
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