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For the last five years we have issued clients with a
service questionnaire at the end of their legal process. This enables us to
monitor service levels in each of our three offices. When the forms are
returned, they are collated and reviewed by Stephen Woods the Managing
Partner and the results are distributed to everyone in the practice on a
monthly basis.
Between February 2006 and April 2007 we received replies
from 2597 clients. We have extracted data from these questionnaires and the
results are set out below:-
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Quality Of Service – 92% of M&G clients described this as excellent or
good. |
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Ease Of Access To Solicitor – 91% of M&G clients described this as
excellent or good. |
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Happy With Fees – 88% of M&G clients confirmed that they were. |
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Would They Instruct Us Again – 92% of M&G clients confirmed that they
would. |
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Some of the comments on the feedback forms were as follows:- |
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Very prompt, helpful and friendly. |
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Polite and professional. |
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First class service, excellent advice. |
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Superb service. |
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At Marshall & Galpin we look to provide “The Best Legal
Experience” and are proud of the feedback we have received from our clients.
We will aspire to deliver the highest possible service standards and also to
listen to our clients.
Thank you to all those clients that have completed the
questionnaire.
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